Glossary

Glossary

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How can I make a complaint?

How can I make a complaint?

If you are unhappy with the way we handle your personal data, we encourage you to contact our Privacy Lead first so we can try to address your concerns. You may complain to the Information Commissioner’s Office. You can find details here.

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What rights do I have over my Personal Data?

What rights do I have over my Personal Data?

You have various rights with respect to your Personal Data: We will need to confirm your identity to confirm your right to access the information or exercise any of your other rights. This is to prevent Personal Data being disclosed to anyone who has no…

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How long will you use my Personal Data?

How long will you use my Personal Data?

We will only retain your Personal Data for as long as necessary to fulfil the purposes we mentioned in our At-a-Glance table, including to satisfy any legal, accounting, or reporting requirements.  This will vary according to the Personal Data involved and the purpose. We consider…

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Is my Personal Data secure?

Is my Personal Data secure?

We’ve implemented measures to prevent your Personal Data from accidental loss, unauthorised use, access, alteration or disclosure. We’ve implemented procedures and safeguards to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where legally required…

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Do you transfer my Personal Data outside the EEA?

Do you transfer my Personal Data outside the EEA?

We primarily Process your Personal Data – including back-ups and archives – in the EEA and in countries the European Commission has recognised as providing adequate levels of protection (Adequate countries): (full list tbc) Certain systems or databases we use are partially or entirely hosted outside…

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Do you share my Personal Data with other third parties?

Do you share my Personal Data with other third parties?

We also share your Personal Data with other third parties in the context of the possible sale or restructuring of the business. In this situation we will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction…

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Who else can see my Personal Data?

Who else can see my Personal Data?

Need-to-know is the default… Within the company: only those individuals within our company or the third parties listed under the ‘With Whom’ column of the At-a-Glance table can see or access your Personal Data, and they only Process the specific data they need to fulfil…

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What about third-party links, plug-ins, content or cookies on your website?

What about third-party links, plug-ins, content or cookies on your website?

If you click on a link to third-party content, like an ad, this will either take you to those third-party sites or applications or send your Personal Data to that third party related to your click. We have no control over their use of your…

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What about sensitive Personal Data (Special Data) and Criminal Records Data?

What about sensitive Personal Data (Special Data) and Criminal Records Data?

Special Data requires higher levels of protection. We don’t collect Special Data or Criminal Records Data related to our customers or prospects.

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